How to reach the service team
Log a ticket
Email hello@curity.com.au or log in to the client portal. Include what’s happening and how many people are affected.
Call us
(07) 4401 5141. For anything stopping your practice from working, call rather than email.
Remote support
If we need to connect to your computer, your technician will send you a link to start the remote support session.
Urgent and after hours
Our office team works Monday to Friday, 8:30am to 5:00pm. Outside those hours, our after-hours service and our security operations centre (SOC) and network operations centre (NOC) provide 24/7 monitoring and response for Full Managed and Remote Managed clients. For anything urgent, call (07) 4401 5141 at any time; if no one answers, leave a message on the auto attendant and the after-hours service will respond. After-hours response targets and charges are set out in your service agreement.
Need hardware or software?
Buy computers, accessories and software through our online store, Townsville Computer Wholesale. Not sure what you need? Ask the service team and we’ll recommend and quote the right gear for your practice, then set it up for you.
Brands we supply and support
Available through our online store and installed and supported by Curity.
