Home Industries Medical practices
IT support for Townsville medical and allied health practices
When the computers stop, the waiting room fills. We keep clinical systems, reception and phones running and protect the patient information you hold.
In short
Curity IT Solutions provides managed IT support and cybersecurity for Townsville medical and allied health practices with about 10 to 35 staff. We support clinical and billing software, reception phones and call queues, protect patient information, help with Notifiable Data Breaches obligations and accreditation IT requirements, and test that backups can actually be restored.
When the computers stop, the waiting room fills
A practice can’t see patients, bill or answer the phone without its systems. We prioritise by impact: a clinical system outage or a reception that can’t take calls is treated as critical.
Clinical and practice systems we support
We look after the computers, servers, network and Microsoft 365 your clinical software relies on and work with your software vendors when the issue sits on their side.
- Clinical software: Best Practice and MedicalDirector
- Billing and claiming terminals and integrations
- Secure messaging, e-prescribing and telehealth tools
- Online booking and patient communication tools
- Reception PCs, printers, label printers and scanners
Patient privacy and the Notifiable Data Breaches scheme
Health information is among the most sensitive information under the Privacy Act and the Notifiable Data Breaches scheme. If a breach is likely to cause serious harm, the practice generally has to notify the OAIC and affected patients. Good IT reduces the chance of a breach and makes it far easier to assess one quickly if it happens.
- MFA and strong access control for clinical and email systems
- Encrypted devices and secure remote access for doctors working from home
- Logging that helps you work out what was accessed
- A clear incident process so you aren’t working it out under pressure
Supporting accreditation IT requirements
General practices working to the RACGP Standards need to show how they protect information and maintain their systems. We help with the IT side of Criterion C6.4 (information security) so your practice manager isn’t chasing evidence before an assessment.
- Unique logins for every team member, with access matched to their role
- Monitored, tested backups, with copies stored securely offsite
- A business continuity and information recovery plan, kept current
- Documented IT procedures and a named contact at Curity for your nominated IT person
- Up-to-date security on every computer, plus staff security awareness training
See the RACGP Standards, Criterion C6.4. Accreditation decisions rest with your accrediting agency.
Reception, phones and call queues
Phone queues, after-hours messages and call diversion matter as much as computers in a busy practice. We support 3CX and Teams calling alongside your IT.
Backups you’ve actually tested to restore
Clinical databases need backups that are monitored and tested, not just scheduled. We confirm what is backed up, test restores and plan for cyclones and outages so your practice can reopen quickly.
Questions practice managers ask us
Who does IT support for medical practices in Townsville?
Curity IT Solutions provides managed IT support, cybersecurity, phones and backup for Townsville medical and allied health practices with about 10 to 35 staff, with regular onsite support across Townsville.
What IT does a general practice need for accreditation?
Accreditation looks at how you protect patient information and keep systems running: access controls, security software, backups, business continuity and staff awareness. We help you put the IT controls in place and gather the evidence.
What should we do if we have a data breach?
Contain it, then assess whether it is likely to cause serious harm. If it is, you generally need to notify the OAIC and affected individuals. Call us straight away and we’ll help with containment and the technical investigation.
Can our phones keep working if the internet drops?
Hosted phones need internet, so we plan for outages with call diversion and, where appropriate, a backup connection.
Talk to us about your practice’s IT
A practice IT review covering clinical system reliability, security, backups and phones.