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IT support for Townsville law firms
Secure, reliable technology for firms that hold privileged client information and work to court and settlement deadlines.
In short
Curity IT Solutions provides managed IT support and cybersecurity for Townsville law firms with about 10 to 35 staff. We support practice management and document systems, protect client confidentiality and trust money from email fraud, prepare firms for Microsoft Copilot and AI use, and provide regular onsite support across Townsville.
The IT problems law firms tell us about
- Email compromise and fake payment instructions
- Practice management software that is slow or unreliable
- Partners each wanting something different from IT
- Staff using personal devices or free AI tools with client documents
- Not knowing who has access to which matter files
- Insurer and client security questionnaires
Practice systems we support
We support the systems firms run on day to day and work with your software vendors when an issue sits on their side.
- Practice management: LEAP, Actionstep and Smokeball
- Microsoft 365: Outlook, Word, Teams and SharePoint
- Document management, scanning and secure client portals
- Accounts and trust accounting integrations
Protecting client confidentiality and trust money
Payment redirection fraud is one of the most damaging risks for law firms: a compromised mailbox or lookalike email changes bank details on a settlement or invoice. We reduce that risk with layered controls and simple office procedures.
- Multi-factor authentication and Conditional Access for every user
- Email impersonation protection and alerts for suspicious mailbox rules
- Clear call-back verification steps for any change of bank details
- Matter-level permissions so staff see only the files they need
- Encrypted devices and a process for lost laptops and phones
AML/CTF reforms and what they mean for your IT
Since 1 July 2026, law firms that provide certain services, such as helping clients buy or sell property, holding client money for a transaction, or setting up companies and trusts, are regulated by AUSTRAC under the anti-money laundering and counter-terrorism financing (AML/CTF) laws. Your AML/CTF program is a legal matter for your firm, but much of it depends on IT: identity documents stored securely, access limited to the people who need it, records kept for seven years, and audit trails you can rely on.
- Secure storage for client identification and verification records
- Access controls and MFA so only authorised staff can see them
- Backups and retention settings that keep records for the required period
- Logging that shows who accessed or changed what
Check whether your firm is regulated using AUSTRAC’s guidance for legal professionals.
New AML/CTF obligations since 1 July 2026?
We can help your firm get the IT side right: secure ID records, access controls, seven-year record keeping and audit trails. Your lawyers own the compliance program; we make sure your systems support it.
Working with AI safely in a legal practice
Generative AI can save time on drafting and summarising, but client confidentiality and privilege still apply. We help firms choose approved business AI tools, review Microsoft 365 permissions before enabling Copilot and write a short AI use policy for staff.
How onsite support works for your firm
Most issues are resolved remotely and quickly. For Townsville firms we also provide regular onsite support for hardware, new starters, office changes and anything that needs hands on equipment.
Questions law firms ask us
Can you help our firm with the new AML/CTF obligations?
Yes. Since 1 July 2026, many law firms are regulated by AUSTRAC. We help with the IT side: securing client identification records, limiting access, keeping records for seven years and maintaining audit trails. Legal advice on your obligations should come from your own advisers or AUSTRAC.
Who provides IT support for law firms in Townsville?
Curity IT Solutions provides managed IT support, cybersecurity and Microsoft 365 for Townsville law firms with about 10 to 35 staff, with regular onsite support across Townsville.
How do we stop email payment fraud at our firm?
Combine technical controls with a simple procedure: MFA on every mailbox, impersonation protection, alerts on suspicious mailbox rules, and a rule that any change of bank details is verified by calling a known number. We set up the technical side and help you write the procedure.
Can our lawyers use Copilot or ChatGPT with client documents?
Only with approved business tools, correct settings and a clear policy. Free consumer AI accounts are generally not appropriate for confidential client information. We review permissions before Copilot is enabled.
What happens if our practice management system goes down?
We triage immediately, coordinate with the software vendor if the fault is on their side and keep your IT Champion updated until it is resolved.
Talk to us about your firm’s IT
A practice IT review covering security, your practice systems and the risks that matter most to law firms.