In short
Curity deploys and supports business phone systems for Townsville practices, including 3CX and Microsoft Teams calling. We manage users and extensions, reception call flows and queues, after-hours handling and number porting, and coordinate business internet so phones and IT are supported by one team.
3CX phone systems
Desk phones, softphones and mobile apps with call queues, ring groups, voicemail to email and call recording where you need it.
Microsoft Teams calling
Make and receive calls in Teams if your practice already lives there.
Reception and call flows
Business hours, after-hours and holiday routing, queues for busy reception desks and clear messages for callers.
Keeping your numbers
We port your existing numbers so clients and patients can still reach you.
Internet and failover
We supply business internet and backup connections through our partner network, and support them alongside the rest of your IT.
One team to call
When the phones or internet misbehave, you call the same people who look after your computers.
Pricing
3CX phone system management is included in our Full Managed and Remote Managed plans.
3CX is licensed per system, not per user. 3CX’s Australian list price for a system with 8 simultaneous calls (up to 40 users) is $485 a year for Basic, $635 for Pro and $925 for the AI edition, ex GST, with optional 3CX hosting from $475 a year. Larger systems are priced on 3CX’s pricing page. Handsets, call plans and setup are quoted to suit your practice.
What happens if the internet drops?
Our phone systems are cloud based, so they don’t depend on your office internet. Staff can make and take calls from the 3CX app on their mobile, so if the office connection drops, calls keep coming through.
Questions about phone systems
Who installs 3CX phone systems in Townsville?
Curity IT Solutions deploys and supports 3CX phone systems for Townsville businesses and professional practices, alongside managed IT.
Can we keep our existing phone numbers?
In most cases, yes. We arrange number porting so your existing numbers move to the new system.
Should we use 3CX or Microsoft Teams for calls?
It depends on how your practice works. Reception-heavy practices often prefer dedicated desk phones and queues, while teams that already live in Teams may prefer Teams calling. We’ll recommend what suits you.
Make your phones easier for staff and callers
We’ll review your current phone setup, call flows and costs.